Legal Area
Privacy Policy
At Saundh, accessible from www.saundh.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Saundh and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at enquiries@saundh.com
Log Files
Saundh follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Saundh uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Security & Trust
Saundh cares about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.
Since we respect artist and content owner rights, it is Saundh policy to respond to alleged infringement notices that comply with the Digital Millennium Copyright Act of 1998 ("DMCA").
Retention & Disposal
Any Personal information shall be retained by Saundh only as long as necessary for the fulfillment of the stated purposes, and should be disposed thereafter. We will retain your information for as long as your account is active or as needed to provide you services. If you wish that we no longer use your information to provide you services, contact the Saundh team. We will respond to your request to within 30 days of receipt of the request. However, we may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Terms & Conditions
Welcome to Saundh website. This page explains the terms by which you may use our online and/or mobile services, web site, and software provided on or in connection with Saundh. By accessing or using the website, you agree that you have read, understood, and agree to be bound by these Terms of Use (the "Agreement"), whether or not you are a registered user of our Service.
Terms of Use
You may use the website only in compliance with this Agreement and all applicable local, state, national, and international laws, rules and regulations. If you are under 18, your parent or guardian must enter into this Agreement on your behalf, and will be responsible for your use of and access to the Service; this includes financial responsibility for any items you purchase through the Service. Any use or access to the website by anyone under 18 is strictly prohibited and in violation of this Agreement. If you are under 18, please do not attempt to register or send any information about yourself to us, including your name, address, telephone number, or email address. If we learn that we have collected personal information from anyone under age 18 without verification of parental consent, we will delete that information as quickly as possible.
Copyright and Intellectual property
All designs featured on Saundh are copyright and intellectual property of the organisation and cannot be reproduced or transmitted in any form without the prior written permission from the respective team at Saundh.
Billing Policies
If you purchase an item through the Saundh website, your purchase will be processed in accordance with the “Orders” section of Saundh, delivered to you according to our Shipping Policies, and, if applicable, returns will be handled in accordance with our Return Policy, all of which are incorporated herein by this reference.
Termination
Saundh may suspend or terminate your use of the Saundh or any Service if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Service or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Service will survive indefinitely unless and until Saundh chooses to terminate them.
Shipping & Return
Adhering to the current covid restrictions in various parts of India, there may be a delay in your order, we are coordinating with our logistics partner to ensure safe and earliest delivery of your package. Stay safe and shop from the convenience of your home from our website or WhatsApp us for personalised assistance.
We ship through registered courier companies for orders within India as well as international orders. International orders are delivered within 10-12 business days and domestic orders: delivered within 4-7 business days. (You will see the delivery date for your order at the time of order confirmation.)
During sale, the shipping timelines may vary
Domestic Deliveries - 8 to 10 working days
International Deliveries - 13 to 15 working days
*Please See: Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.
TERMS & CONDITIONS FOR SALE PERIOD:
- All discounts/special pricing are valid till stock lasts.
- Discounted products sold during the Sale period are not eligible for exchanges or returns.
- No other offer or discount can be clubbed with the sale offers.
- Discounts may be changed during the Sale period without prior intimation. This is applicable to both domestic as well as international online prices. No claims due to this can be entertained.
- Due to increased number of orders,
- The delivery time of your order may vary. Please check our shipping policies for details on the same.
- We can’t commit to process any order amendments, cancellations and change in shipping or billing address post receiving the orders. We will be trying to our best capabilities though. - Fulfillment of orders will be subject to product availability and within certified product quality parameters.
- Incase a damaged product is received, please reach out to askme@saundh.com within 48 hours of receipt of your order with order details assisted with damage pictures.
- In case of any conflict with the standard Terms and Conditions mentioned on the website, the sale TnC will apply.
- For all online orders that cannot be partially/fully delivered, a refund will be initiated within 15 Calendar days from the confirmation of cancellation.
- All duties and taxes for international orders will apply as per the rules of the shipping destination and will be borne by the customer. Please refer to our shipping policies for more details.
- It’s our endeavor to ensure smooth online operations. However, during Sale period, in case of any technical challenges faced, Our Customer Care Team will assist you accordingly. Please bear with us.
Product cancellation:
- You can cancel your order within 24 hours of placing it. Any amount paid will be credited into the same payment mode using which the payment was made. Pre-paid transactions refund will be done within 7-10 business days from the time of cancellations.
- Cancellation won't be acceptable once product has been shipped.
Refund:
- Refund is only executed in case of below conditions:
- In case the products delivered carry genuine manufacturing/quality defect, you will be required to share a photograph as soon as you unpack the items, and return it within next 3 days.
- The products are only eligible for refund if:
• Incorrect Product
• Damaged Product has been delivered
Exchange & return:
- In case of any exchange, the customer has to inform within 15 days of delivery.
- Customers need to send back the Product they would want to exchange on their own. Reverse pick ups are not included.
- Product must be unused, unworn, unwashed and undamaged and is in a salable condition.
- Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers.
- Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
- Damaged or soiled products will not be accepted.
- After the receipt of the product your request for exchanges would be processed.
- Product can only be exchanged if they meet our terms and conditions.
- Discounted products will not be eligible for any kind of exchange or returns.
FAQs
If I have received a damaged item during Sale, would you offer to replace this item?
We will offer a replacement of the same item if we have available stocks at the time. Otherwise, we will offer you a credit voucher of the same value within 15 days of your raising the concern with us. The voucher may be redeemed online or at our stores.
If I place an order now, can you arrange the delivery after a period of time?
As long as the payment is made at the time of placing an order, we can ship it at a later time if the request is feasible for us.
Can I place my order online and then collect it from the shop?
Yes, you may order online and add relevant Shop’s delivery address for collection.
Can I cancel my order, or can I change the size/items I have ordered for during the Sale?
We do not provide the option of canceling or modifying any orders during sale. We do promise to try our level best to help you but won’t be able to commit.
Do you have discounts in your shops too?
We have very limited inventory that is on discount presently in our shop. This is an online exclusive sale only.
Are the discount percentages the same in the shops too?
Yes, the discount percentages are the same for the same product sold online and offline.
What are your shop timings?
Please refer to the store locator section towards the end of Home page for each shop contact details.
Can I return or exchange sale items in your shops or online?
We do not have a return or exchange policy for sale items which have been delivered as per the order placed.
Will you reduce the prices at the end of the Sale?
We may revise the price of any product at any point of time.
Can you arrange the delivery on priority or expedite delivery since I am leaving country?
We always try to deliver the order at the earliest, but we would not be able to accommodate any special requests during the sale period . we commit to try our best.
How do I place an order ?
(i) Add the item to your shopping cart.
(ii) Continue to shop or buy the desired item.
(iii) Once your selection is complete click on the checkout & pay icon.
(iv) Select your payment mode.
(v) Once the payment is done you will receive a confirmation email that your order has been placed on the registered email address given at the time of sign up.
Do you accept returns or refunds ?
* The product can be returned only if it is found to be damaged upon receipt.
* If the order was paid for electronically we will refund the amount back to you within 7-8 working days.
* Customer needs to share image of the damage for reference.
* We do not permit and return or exchanges for International orders.
How can I cancel my order
* You may cancel your order within 24 hours.
* The prepaid amount will be refunded within 7 - 8 working days. (Only in the case of online transaction)
What is your exchange policy ?
* The product will be exchanged only if it meets with our conditions i.e. if the product does not match the item in your confirmation email.
* If the product has a genuine manufacturing defect or is damaged.
* If the product size is incorrect.
Do you have alteration facilities ?
* No we do not provide any alteration facilities.
* Kindly go through the size chart before placing your order.
What are your Cash On Delivery terms and conditions ?
* COD is available. In the event that the delivery is not accepted more than 2 times at the address given at the time of placing an order, then your account will be eligible for prepaid orders only, for subsequent orders.
* COD is not available for orders above Rs.10,000
* COD is available for selected pincodes only. During checkout you will see COD as a payment option if your pincode is eligible.
