Saundh follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Saundh uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Security & Trust
Saundh cares about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.
Since we respect artist and content owner rights, it is Saundh policy to respond to alleged infringement notices that comply with the Digital Millennium Copyright Act of 1998 ("DMCA").
Retention & Disposal
Any Personal information shall be retained by Saundh only as long as necessary for the fulfillment of the stated purposes, and should be disposed thereafter. We will retain your information for as long as your account is active or as needed to provide you services. If you wish that we no longer use your information to provide you services, contact the Saundh team. We will respond to your request to within 30 days of receipt of the request. However, we may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Terms & Conditions
You may use the website only in compliance with this Agreement and all applicable local, state, national, and international laws, rules and regulations. If you are under 18, your parent or guardian must enter into this Agreement on your behalf, and will be responsible for your use of and access to the Service; this includes financial responsibility for any items you purchase through the Service. Any use or access to the website by anyone under 18 is strictly prohibited and in violation of this Agreement. If you are under 18, please do not attempt to register or send any information about yourself to us, including your name, address, telephone number, or email address. If we learn that we have collected personal information from anyone under age 18 without verification of parental consent, we will delete that information as quickly as possible.
Copyright and Intellectual property
All designs featured on Saundh are copyright and intellectual property of the organisation and cannot be reproduced or transmitted in any form without the prior written permission from the respective team at Saundh.
If you purchase an item through the Saundh website, your purchase will be processed in accordance with the “Orders” section of Saundh, delivered to you according to our Shipping Policies, and, if applicable, returns will be handled in accordance with our Return Policy, all of which are incorporated herein by this reference.
Saundh may suspend or terminate your use of the Saundh or any Service if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Service or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Service will survive indefinitely unless and until Saundh chooses to terminate them.
Shipping & Return
We ship through registered courier companies for orders within India as well as international orders. International orders are delivered within 10-12 business days and domestic orders: delivered within 4-7 business days. (You will see the delivery date for your order at the time of order confirmation.)
*Please See: Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.
For any product you order on our website shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.
Duties & Taxes
Duties & Taxes for all orders are levied over and above any shipping and handling charges paid at checkout.
Refund and Cancellation Policy
The products are only eligible for change if incorrect an incorrect size has been delivered to you or the product does not match the item delivered mentioned in the final email. In case the products you have received carry genuine manufacturing/quality defect, you will be required to share a photograph as soon as you unpack the items.
You can cancel your order within 24 hours of placing it. Any amount paid will be credited into the same payment mode using which the payment was made. For Cash on Delivery orders, there is no amount to be refunded because you haven't paid for your order. For online payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the respective account within 7-10 days from the time of order cancellation.
To return any product purchased from Saundh or report damage in transit, claim the return of goods within 14 days from delivery and return the undamaged goods to the Saundh official address: 2, Ground Floor, Mitra Kunj C.H.S. Ltd, Peddar Road, In Front of Jaslok Hospital, Mumbai 400026.
For any issues related to your order you can contact us via email: email@example.com Or call our customer care at: from Monday to Saturday from 10:AM - 6: PM. Our team will look into the issue and respond to you within 48 working hours.
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at Delhi. The place of jurisdiction shall be exclusively in Delhi.
How do I place an order ?
(i) Add your garment to your shopping cart.
(ii) Continue to shop or buy your product.
(iii) Once your selection is complete click on the checkout & pay icon.
(iv) Select your payment mode.
(v) Once the payment is done you'll receive a confirmation email that your order has been placed at your registered email address.
Do you accept returns or refunds ?
* The product will be returned only if its damaged.
* If you've paid the amount earlier we'll refund the amount back to you within 7-8 working days.
* Order will be exchanged or returned within the time period of 15 days.
How can I cancel my order
* You can cancel your order within 24 hours.
* Amount will be refunded within 7 - 8 working days. ( Only if you've made online transaction )
What is the return policy?
* Product will only be replaced if its damaged or you have any size issue.
* However International orders are not eligible for return or exchange.
* Incase we are out of stock we'll offer you a credit note by which you can purchase another garment.
What is your exchange policy ?
* The product will be exchanged only if it meets with our conditions i.e. if the product does not match the item in your confirmation email.
* If the product has a genuine manufacturing defect or is damaged.
* Or if the product size is incorrect.
Do you have alteration facilities ?
* No we do not provide any alteration facilities.
* Kindly go through the size chart before placing your order.
What are your Cash On Delivery terms and conditions ?
* Cod is available Just in case you do not accept your order more than 2 times then you will be eligible for prepaid orders only.
* Cod is not available for an order above Rs.20,000
* Cod is available on selected pincodes. During your checkout through pincode you can check whether cod is available or not.